Refund policy

At LusoMarket, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Policy

We offer free returns within 30 days of receiving your order. To be eligible, items must be:

Unused and in their original condition
Returned with original packaging and accessories
Free from signs of misuse or damage caused after delivery

2. Non-Returnable Items

Returns cannot be accepted for:

Personalized or custom-made products
Gift cards
Items damaged due to improper use
Products returned after 30 days without prior approval

3. Free Return Shipping

LusoMarket provides free return shipping for eligible returns. Please contact our support team before sending any item back so we can provide return instructions.

4. Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

5. Exchanges

If you receive a defective, damaged, or incorrect product, we'll gladly replace it at no additional cost. Please contact us within 7 days of delivery and include photos of the item.

6. Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong product, contact us immediately at support@lusomarket.space. Our team will resolve the issue as quickly as possible.

7. Order Cancellation

Orders may be canceled before they have been shipped. Once an order has entered the shipping process, it can no longer be canceled but may be returned after delivery following this policy.